Privacy Policy

1. Information We Collect

We may collect the following:

• Personal details (name, email, phone, address) during reservations.
• Payment details (processed securely via third-party providers).
• Guest preferences (room type, dietary needs, and special requests).
• Website usage data (via cookies, analytics).

2. How We Use Your Information

• To confirm bookings and provide hospitality services.
• To personalize your experience (special requests, preferences).
• For communication related to your stay (confirmation, offers, updates).
• For legal compliance and security.

3. Sharing of Information

• We do not sell or rent guest information.
• Information may be shared with:
• Authorized hotel staff for service delivery.
• Trusted service providers (payment gateways, booking engines).
• Authorities, only if required by law.

4. Data Protection

• All personal data is stored securely with restricted access.
• Website uses SSL encryption to protect transactions.
• Guests may request data access, correction, or deletion by contacting us.

5. Cookies

• Our website uses cookies to improve user experience and analyze site traffic.
• Guests may choose to disable cookies in browser settings, though this may affect functionality.

6. Contact Us

For questions regarding Terms or Privacy Policy, please contact :  info@ramadiagrand.com |  +94 112633363

3. Refund & Cancellation Policy

1. Standard Bookings:
   • Free Cancellation: Up to 72 hours before check-in – full refund of advance payment.
   • Late Cancellation (within 72 hours of check-in): 1 night’s charge will be deducted.
   • No-Show: Full stay charge will apply, no refund.
2. Non-Refundable Rates / Special Offers:
   • Bookings under non-refundable promotions or special discounts are not eligible for refund.
   • Date changes may be allowed subject to availability and management approval.
3. Group Bookings & Events:
   • Cancellations for group reservations (5+ rooms) or event bookings (weddings, conferences, banquets) are subject to a separate contract.
   • Refund terms will depend on the contract agreed at booking.
4. Early Departure:
   • Guests who shorten their stay after check-in will be charged for the entire reserved period unless otherwise agreed by management.
5. Refund Processing:
   • Refunds (where applicable) will be processed within 7–14 business days to the original payment method.
   • Bank or card charges (if any) are non-refundable.
6. Force Majeure:
   • In case of natural disasters, pandemics, strikes, government regulations, or other events beyond the hotel’s control, refunds may be offered as credit vouchers for a future stay instead of cash refund.